You need a software serial number ... ... but you've lost it or were never given one. First, check the information we sent you when you bought the software. This could be:
An e-mail containing the serial numbers, or
A CD case that we sent you - your serial number is printed on the back.
If you still can't find it, please reinstall your software from this website and follow the instructions. If necessary, the installer will email us or fax us to request your serial number.
Having problems installing from CD? The whole installation and authorisation process has recently been improved, so please don't install from your CD - install from the internet by visiting the downloads page or by clicking here. Do this first, and if you still have problems, come back to this webpage and read on.
Can't install from this website?
Restart your desktop PC and try just once more by clicking here, just in case you had an internet connection problem. If the same problem happens again, you might need to do a full uninstall and reinstall - click here for details.
Request support If the above didn't help you, click here to request support.
