We have grouped our support into six categories for you - please choose the one that most closely matches your problem.

Installing and authorising
Having problems installing or authorising your software? Can't find your software serial number? Click here for help.

Moving to a different PC
If you want to move your sofware onto a different PC, visit this website on your new PC, then click here to download and install The Mobile Agent and simply follow the instructions. You will need your software serial number (click here if you can't find it). You don't need your original CD.

How do I ...
Having problems with stairs or landings? Can't figure out how to tackle an odd-shaped room? Click here for help with using The Mobile Agent.

Errors, crashes and unexpected behaviour
If The Mobile Agent gives you an error message, or is not behaving as expected, click here for help.

Floorplan files - WMFs, JPGs and PNGs
If your finished floorplans don't look right on the web, or you don't know how to get them into Microsoft Word, click here.

Request support
If the above didn't help you, click here to request support.

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