We have grouped our support into eight categories for you - please choose the one that most closely matches your problem.

Bought a new Pocket PC?
If you want to transfer your software onto a new Pocket PC, please download and install the latest version by clicking here. The installer will let you transfer your software to your new Pocket PC. You will need your software serial number (see Installing and authorising, below).

Battery gone flat? Lost your software?
If The Mobile Agent has disappeared off your Pocket PC (probably because your battery ran out), please download and reinstall the software by clicking here. You don't need your original CD.

Installing and authorising
Having problems installing or authorising your software? Can't find your software serial number? Click here for help.

How do I ...
Having problems with stairs or landings? Can't figure out how to tackle an odd-shaped room? Click here for help with using The Mobile Agent.

Synchronising and what to do with your files
Are you having trouble getting your files across to your office PC, or vice versa? Can't find your files? Is Microsoft ActiveSync playing up? Click here for help.

Finished floorplans - WMF files and converting to JPGs
If your floorplans don't look right on the web, or for help with converting your floorplans to different formats, such as JPGs, click here.

Errors, crashes and unexpected behaviour
If The Mobile Agent gives you an error message, or is not behaving as expected, click here for help.

Request support
If the above didn't help you, click here to request support.

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