We have grouped our support into eight categories for you - please choose the one that most closely matches your problem.

Bought a new Pocket PC?
If you want to transfer your software onto a new Pocket PC, please download and install the latest version by clicking here. The installer will let you transfer your software to your new Pocket PC. You will need your software serial number (see Installing and authorising, below).

Battery gone flat? Lost your software?
If The Mobile Agent has disappeared off your Pocket PC (probably because your battery ran out), please download and reinstall the software by clicking here. You don't need your original CD.

Installing and authorising
Having problems installing or authorising your software? Can't find your software serial number? Click here for help.

How do I ...
Having problems with stairs or landings? Can't figure out how to tackle an odd-shaped room? Click here for help with using The Mobile Agent.

Finished floor plans - creating the files you need
Once you have finished drawing a floor plan there is now a choice of how to get the files you need:

		The same method used in Version 4 of The Mobile Agent - click here for help with this method; or
		The Mobile Agent Connector - click here for help with this new feature

Please note we strongly recommend you use The Mobile Agent Connector to move files between the Pocket PC and the desktop PC.

Synchronising your Pocket PC
Are you having trouble connecting your Pocket PC to your desktop PC? Click here for help with Microsoft ActiveSync/Microsoft Windows MobileDevice Centre.

Errors, crashes and unexpected behaviour
If The Mobile Agent gives you an error message, or is not behaving as expected, click here for help.

Request support
If the above didn't help you, click here to request support.

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