your problems solved
View our user guide.
Top questions and answers
Can I get phone call support?
- We offer full phone call support for all customers on our monthly subscriptions.
- Visit our contact page for details.
Does The Mobile Agent work on iPad?
- Yes, search for PlanUp on the App Store for iPad.
- For more information please view our forum post here
How to hide/show measurements
- To hide a measurement in a specific room, hover over the measurement in the room, and click on the 'eye' icon to hide / show.
- For more information and videos view the post on our forum here
How do I install PlanUp onto a desktop, laptop or PDA?
- Please visit our download page here.
- You can install onto as many machines in your office (including home desktops / laptops / iPads), just remember to use the same username (email) and password when logging in.
How do I zoom in / out when drawing a floor plan?
- Use the mouse wheel to zoom in / out. If you don't have one you can use Ctrl & numpad + / -.
We have a good selection of training videos.
We recommend taking a look as we have videos for the most common questions you are likely to ask while drawing your first floor plans. For experienced users, there are some power user videos to help you draw floor plans even quicker.
More help and support
If you require issues to be sorted immediately, please subscribe to our latest version, which includes phone call support as standard.
Our support team will often offer remote desktop assistance to help solve any problems as quickly as possible.
View the system requirements for using PlanUp.